Returns, Refunds and Cancellations

Handpainted means no two are alike

Colour, brushwork and the placement of a motif vary from one handpainted piece to the next, because each is painted by hand. That variation is part of the piece and is not treated as a defect. Screens also show colour differently, so the photographs are a close guide rather than an exact match.

If your order arrives damaged, defective or not as described

Tell us within 48 hours of delivery, with photos of the item and its packaging, at hello@kopoi.in or +91 77589 62840. Return shipping is on us. Once the item reaches us we will replace it if we can, or refund you in full, including any delivery charge you paid.

If you change your mind

Our return policy: 7-day returns on unused, tagged items, counted from the day your order is delivered. Return shipping is free of charge. To start a return, write to hello@kopoi.in or call +91 77589 62840 with your order reference.

Refunds

Once a returned item reaches us and we have checked it, we start your refund within 2 working days. It goes back the way you paid — card, UPI, netbanking or wallet — and usually reaches you within 5–7 working days after that, depending on your bank.

If you paid cash on delivery, we refund to a bank account or UPI ID you give us.

Cancelling an order

Orders cannot be cancelled once payment is made, with two exceptions: if your order has not arrived within the delivery time in our shipping policy, or if we cannot fulfil it (below), you can cancel for a full refund, started within 2 working days. It goes back the way you paid — card, UPI, netbanking or wallet — and usually reaches you within 5–7 working days after that, depending on your bank. The return policy above still applies once your order is delivered.

If we cannot fulfil your order

Most pieces are one of a kind. If a piece sells to someone else at the same moment you order it, we will tell you straight away and refund you in full: the refund starts within 2 working days. It goes back the way you paid — card, UPI, netbanking or wallet — and usually reaches you within 5–7 working days after that, depending on your bank.